Robyn Iacuone (Australian Company Number (ACN) 16 877 492 230) is committed to protecting and respecting your privacy.
This policy (together with any other documents referred to in it) sets out the basis on which any
personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how I will treat it.
1. Information collection
1.1 In order to provide a better service to you, we may collect and process the following data
about you: (a) information that you provide by filling in forms on our site www.empathcoach.com (“my site”). This includes information provided at the time of registering to use my site, subscribing to our service, posting material or requesting further services. I may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
1.2 I only retain personal data for so long as it is necessary. Data may be archived as long
as the purpose for which the data was used still exists.
2. Uses made of the information
2.1 The purposes for which information may be used by us include:
(a) ensuring that content from my site is presented in the most effective manner for
you and for your computer;
(b) providing you with alerts, newsletter, education materials or information that you
requested or signed up to;
(c) carrying out my obligations arising from any contracts entered into between you
(d) allowing you to participate in interactive features of my service, when you
choose to do so;
(e) designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
(f) complying with laws and regulations applicable to me in or outside Australia;
(g) legal proceedings, including collecting overdue amounts and seeking professional advices;
(h) researching, designing and launching services or products including seminars/events/forums;
(i) email address; or
(j) purposes directly related or incidental to the above.
2.2 I intend to use your data in direct marketing and we require your consent (which
includes an indication of no objection) for that purpose. By using my site, unless you tell me
otherwise, you agree that:
(a) your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by me in direct marketing;
(b) the following classes of services, products and subjects may be marketed to
(i) services and products related to my site
(ii) reward, loyalty or privileges programmes, promotional offers and related services; and
(iii) invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.
(c) I may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling me (see below for contact details), and I will cease to do so, without charge.
3 Disclosure of your information
I will keep the personal data I hold confidential but may provide information to:
(a) personnel, agents, advisers, auditors, contractors, financial institutions, and
service providers in connection with our operations or services;
(b) our offices, affiliates, business partners and counterparts (if any);
(c) persons under a duty of confidentiality to me;
(d) persons to whom I am required to make disclosure under applicable laws and regulations in or outside Australia; or
(e) actual or proposed transferees or participants of my services in or outside Australia.
4.1 All information you provide to me is stored on my secure servers. Where I have given you
(or where you have chosen) a password which enables you to access certain parts of our
site, you are responsible for keeping this password confidential. I ask you not to share a
password with anyone.
4.2 Unfortunately, the transmission of information via the internet is not completely secure.
Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my site; any transmission is at your own risk. Once I have have received your information, I will use strict procedures and security features to try to prevent unauthorised access.
6 Data transfers
I may hold your data on servers in Australia and any other territories as I see fit from
time to time. I may also transfer your data to our overseas offices or to any people listed
at Clause 3 above, who may be located in or outside of Australia, including United States,
Europe, Asia .
7 Your consent and rights
7.1 By using my service, making an application or visiting my website, you consent to the
collection and use of your information and other activities as outlined in this policy.
7.2 Under the Privacy Act (the “Act”), individuals have the right:
(a) to check whether I hold personal data about you and to access such data;
(b) to require me to correct as soon as reasonably practicable any data relating to you that is inaccurate;
(c) to ascertain my policies and practices in relation to personal data and the kind of personal data held by us; and
(d) to withdraw your consent to the use of your personal data for marketing purposes and I shall not use your personal data for marketing purposes after you communicate your withdrawal of consent to me.
7.3 You may exercise your opt-out right by notifying me if you wish to withdraw your consent to
the use of your personal data for direct marketing purposes. Please send requests to optout
and for access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
Aylmer Road, Lyndhurst VIC 3975
03 8787 8608
7.4 In accordance with the Act, I have the right to and may charge a reasonable fee for processing any data access request.
Last updated: 16 July 2017